TeeChart2014.0.0.2 in Japanese system

[Micro]

Hi,

We have a problem running the TeeChart2014.0.0.2 ActiveX control in a Japaniese system. It crashes when we try to close the product in which we are generating JPGs. In all the other systems (english, chinese, french, german) is working. We are getting a message box "Runtime error 216 at 037F7B52". With the beta version what we got it's working.

Thanks.

[Yeray]

Hello,

What IDE are you using to get this error with the given application?

With the beta version what we got it's working.

I'm not sure to understand this part.
Does the beta version solve the problem?

[Micro]

Visual Studio 2013, but you can generate the exe and run it.

With the beta version is working. You sent us a beta version in July, see backwards compatibility topic.

What I wanted to say is that this problem appeared in the new release. The beta version is before the release version, so beta cannot solve the release problem.

[Yeray]

Hello,

Excuse us for the delayed reply here.
We're doing some tests in virtual machines to check it.

[Sandra]

Hello,

Finally we have reproduced the problem you are experiencing. We have already added the problem in the TeeChart Activex Bugzilla tracker. We will try to fix it to upcoming versions TeeChartActivex. Here's the link to the ticket: http://bugs.teechart.net/show_bug.cgi?id=1122. Feel free to add your email to the tickets so you can be automatically notified when an update arrives.

Meantime, I would suggest you enable the GDI+ canvas to prevent the runtime error. You need only comment the line below of your code:

Code: Select all

...
//rTChart.GetAspect().GetGDIPlus().SetActive(FALSE);
...

Hoping it will help.

Thanks in advance,

[Micro]

Hi,

I've got an email that the problem is fixed. When can we get a new AcitveX control with the fix included?

Thanks

[Yeray]

Hello,

We expect to publish a maintenance release very soon. Please stay tuned.

[Yeray]

Hello,

Excuse us for the delay here.
I'm sending a pre-release version of the ocx to the mail account you have registered in this forum: p*******g-uk@m********s.com

[Micro]

Hi,

Thanks for the info.
But, can you send one more time?
We didn't get any email?

Thanks

[Yeray]

Hello,

I've just forwarded the mail to the same mail address.
If you don't receive it, maybe you can tell us a different mail address (you can send a mail to "sales at steema dot com" with it if you don't want to publish it here).

[Micro]

Hi,

I got the email but the link is not ok.

See the attached image:

[img]LinkNotOk.PNG[/img]

[Yeray]

Hello,

Excuse me. I'm sending it again.

[Micro]

Hi,

Thank you.I managed to download it.

But, my demo is still crashing the same way.
This happens only in Japanese Windows.

[Yeray]

Hi,

We've tested the application you posted in the opening post in this thread in the same (Japanese virtual) machine where we could reproduce the problem. We just registered the new ocx and ran the exe that was built previously and it worked fine.
Are you sure you correctly registered the new ocx?
Note the problem was reproduced in the Japanese virtual machine when the exe was launched from outside the IDE; running the project from the IDE didn't give any problem for us here.

[Micro]

Hi,

On Windows JP 32-bit is running ok but on Windows JP 64-bit we still get the problem.
We will try to test on other machines using Windows JP also.

Thanks