Additional export formats in PRO do not work

[riskassessor]

Steema’s product page for VCL/FMX (https://www.steema.com/product/vcl) states for TeeChart Pro:

“You can easily export charts as images (Flash/Flex, XAML, JPEG, GIF, PNG, BMP, EPS, PDF, PCX, WMF)…”

However, (at least) three of these export formats do not work correctly.

I have not tested Flash/Flex, XAML and PCX because I do not need them.

JPEG, GIF, PNG and BMP seem to work fine but the results are low resolution. I therefore looked at EPS, PDF and WMF in the hope of achieving higher quality.

PDF:
The bug tracker contains at least two entries http://bugs.teechart.net/show_bug.cgi?id=1477 and http://bugs.teechart.net/show_bug.cgi?id=1521. Importance is listed as “enhancement” indicating I suppose low priority. I see this as a critical bug because these days PDF is the most important high resolution export format in my opinion.

WMF:
I reported on 13 October 2015 that the exported WMF file is blank when inserted into Word and generates an error when attempting to load into Adobe Illustrator. The same applies to EMF. It appears you did not place this issue in the bug tracker (at least based on my report but maybe you already knew about it).

EPS:
EPS export does not work, see bug tracker http://bugs.teechart.net/show_bug.cgi?id=1386. Importance is rated only as “enhancement”.

Thus, three of the claimed export formats do not work, i.e. PDF, WMF and EPS. I upgraded from Standard to Pro specifically to have access to the potentially higher resolution export formats, namely PDF and EPS. This seems to me to be seriously misleading advertising. I am concerned that you rate fixing these bugs as “enhancement” rather than critical. I received no added value when upgrading to Pro because the additional features I needed do not work.

In my opinion, the export formats that do not work should be removed from your advertising until such time as the bugs are fixed.

By the way, the feature matrix https://www.steema.com/feature_matrix/vcl also includes SVG export, which I have again tested and it does not work correctly. It results is misplaced and overlapping labels.

I am developing a commercial application using TeeChart and without the ability to have at least one high resolution export format, I am at a dead end. I am seriously considering writing my own charting routine and my own PDF export routine (the only export facility I really care about).

[Yeray]

Hello,

I'm sorry to hear you are so disappointed. Note the time until we can fix a bug or implement a new feature depends on variables such as the complexity of the problem, the impact and the number of issues with even higher priority that claims our team attention.

I've incremented the priority for the tickets #1477, #1521 and #1386.

WMF:
I reported on 13 October 2015 that the exported WMF file is blank when inserted into Word and generates an error when attempting to load into Adobe Illustrator. The same applies to EMF. It appears you did not place this issue in the bug tracker (at least based on my report but maybe you already knew about it).

I find this thread, which started the 3rd December 2015. Is this one the thread you mean?
I've modified the project in the #1386 ticket so it also reproduces the problem with the .wmf format.

[Yeray]

Hello,

I've incremented the priority for the tickets #1744, #1521 and #1386.

Just to let you know we've fixed and closed the ticket #1521.

Feel free to add your mail to the CC list of the other tickets to be automatically notified when they'll be updated.