Downloads are not working

TeeChart VCL for Borland/CodeGear/Embarcadero RAD Studio, Delphi and C++ Builder.
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Trevor Powell
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Posts: 1
Joined: Mon Jan 08, 2024 12:00 am

Downloads are not working

Post by Trevor Powell » Mon Apr 08, 2024 1:50 am

When selecting a download (e.g. TeeChartVCLFMX-2023.39.exe from the Client Access > binary installers), it only downloads about 2k of data. I've tried with Firefox and Chrome, same result.

I've tried different files also, but they all only send about the same sized files (2,157 bytes).

I disabled A/V firewalls and Auto-Protect but that made no difference. The downloads just send about 2kb and stops.

Anyone else?
Thanks,
Trevor

VideoTrack
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Posts: 17
Joined: Thu Jan 04, 2018 12:00 am

Re: Downloads are not working

Post by VideoTrack » Mon Apr 08, 2024 5:58 am

Update, the file that is downloaded is named: "TeeChartVCLFMX-2023.39.exe", however, it is not an exe at all, it appears to be a PHP error. Below are the contents of that exe file:
____________________________________________________

Code: Select all

<div style="border:1px solid #990000;padding-left:20px;margin:0 0 10px 0;">

<h4>A PHP Error was encountered</h4>

<p>Severity: Warning</p>
<p>Message:  readfile(): https:// wrapper is disabled in the server configuration by allow_url_fopen=0</p>
<p>Filename: helpers/MY_download_helper.php</p>
<p>Line Number: 205</p>


	<p>Backtrace:</p>
	
		
	
		
	
		
	
		
			<p style="margin-left:10px">
			File: /usr/home/nook4/public_html/application/helpers/MY_download_helper.php<br />
			Line: 205<br />
			Function: readfile			</p>

		
	
		
			<p style="margin-left:10px">
			File: /usr/home/nook4/public_html/application/controllers/Steema.php<br />
			Line: 3108<br />
			Function: force_download_external			</p>

		
	
		
			<p style="margin-left:10px">
			File: /usr/home/nook4/public_html/application/controllers/Mini_auth_www.php<br />
			Line: 34<br />
			Function: getprivate			</p>

		
	
		
	
		
			<p style="margin-left:10px">
			File: /usr/home/nook4/public_html/index.php<br />
			Line: 291<br />
			Function: require_once			</p>

		
	

</div>
<div style="border:1px solid #990000;padding-left:20px;margin:0 0 10px 0;">

<h4>A PHP Error was encountered</h4>

<p>Severity: Warning</p>
<p>Message:  readfile(https://www.steema.com/files/vcl/public/TeeChartPro9/TeeChartVCLFMX-2023.39.exe): failed to open stream: no suitable wrapper could be found</p>
<p>Filename: helpers/MY_download_helper.php</p>
<p>Line Number: 205</p>


	<p>Backtrace:</p>
	
		
	
		
	
		
	
		
			<p style="margin-left:10px">
			File: /usr/home/nook4/public_html/application/helpers/MY_download_helper.php<br />
			Line: 205<br />
			Function: readfile			</p>

		
	
		
			<p style="margin-left:10px">
			File: /usr/home/nook4/public_html/application/controllers/Steema.php<br />
			Line: 3108<br />
			Function: force_download_external			</p>

		
	
		
			<p style="margin-left:10px">
			File: /usr/home/nook4/public_html/application/controllers/Mini_auth_www.php<br />
			Line: 34<br />
			Function: getprivate			</p>

		
	
		
	
		
			<p style="margin-left:10px">
			File: /usr/home/nook4/public_html/index.php<br />
			Line: 291<br />
			Function: require_once			</p>

		
	

</div>
____________________________________________________

Yeray
Site Admin
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Posts: 9622
Joined: Tue Dec 05, 2006 12:00 am
Location: Girona, Catalonia
Contact:

Re: Downloads are not working

Post by Yeray » Mon Apr 08, 2024 1:14 pm

Hello,

Sorry, we've migrated the website to a new server and we are encountering some errors like those.
We are working on it.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
Image Image Image Image Image Image Please read our Bug Fixing Policy

Yeray
Site Admin
Site Admin
Posts: 9622
Joined: Tue Dec 05, 2006 12:00 am
Location: Girona, Catalonia
Contact:

Re: Downloads are not working

Post by Yeray » Mon Apr 08, 2024 4:32 pm

Hello,

Downloads should work fine again.
Best Regards,
ImageYeray Alonso
Development & Support
Steema Software
Av. Montilivi 33, 17003 Girona, Catalonia (SP)
Image Image Image Image Image Image Please read our Bug Fixing Policy

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