URGENT!! Application does not start after upgrading

[JohnS]

We just tried the test project that we sent to you on a different PC internal here in our company,
and the error was the same.

[Narcís]

Hi JohnS,

Sorry, but support at steema dot com is intentionally not functional as we don't offer direct email support, except for Pro-Support subscribers. As I said before, please send the attachments to info at steema dot com mentioning this thread.

Thanks in advance.

[JohnS]

OK, you've got mail!

[JohnS]

Did you receive our email with the project failing on our PCs?
Knowing we don't subscribe to the pro-support, we still bought the license, and so far a product that is not working.

[Narcís]

Hi JohnS,

Yes, I did receive the email and could reproduce the issue running the .exe you had built. The error messages we got in windows even log were those:

Application: ChartLicenseTest.vshost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
at Microsoft.VisualStudio.HostingProcess.EntryPoint.Main()

ChartLicenseTest.vshost.exe
11.0.50727.1
5011d445
KERNELBASE.dll
6.1.7601.18015
50b83b16
e0434352
0000812f
856c
01cea8890931e3fe
C:\temp\ChartLicenseTest\bin\Release\ChartLicenseTest.vshost.exe
C:\Windows\system32\KERNELBASE.dll
4a2418db-147c-11e3-8fa1-6c626d0b29a2

However, I compiled it again myself and could run it successfully in two computers without a TeeChart for .NET design-time license installed. I'm going to send you an email with the exe I compiled. Can you please test if it works fine at your end? If it works please try running TeeRegister tool again (with administrative privileges - "Run as Administrator" option)at the development machine.

Thanks in advance.

[JohnS]

Same situation with the two files you sent.
We have tried it on two different PCs.

The errors in the log were as follows:

Faulting application name: ChartLicenseTest.exe, version: 1.0.0.0, time stamp: 0x5225b2d5
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83b16
Exception code: 0xe0434352
Fault offset: 0x0000812f
Faulting process id: 0xadc
Faulting application start time: 0x01cea890e218fb3a
Faulting application path: C:\HMI\ChartLicenseTest.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 2836e791-1484-11e3-91ff-00079250af43

Application: ChartLicenseTest.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
at System.ModuleHandle.ResolveType(System.Reflection.RuntimeModule, Int32, IntPtr*, Int32, IntPtr*, Int32, System.Runtime.CompilerServices.ObjectHandleOnStack)
at System.ModuleHandle.ResolveTypeHandleInternal(System.Reflection.RuntimeModule, Int32, System.RuntimeTypeHandle[], System.RuntimeTypeHandle[])
at System.Reflection.RuntimeModule.ResolveType(Int32, System.Type[], System.Type[])
at System.Reflection.CustomAttribute.FilterCustomAttributeRecord(System.Reflection.CustomAttributeRecord, System.Reflection.MetadataImport, System.Reflection.Assembly ByRef, System.Reflection.RuntimeModule, System.Reflection.MetadataToken, System.RuntimeType, Boolean, System.Object[], System.Collections.IList, System.RuntimeType ByRef, System.IRuntimeMethodInfo ByRef, Boolean ByRef, Boolean ByRef)
at System.Reflection.CustomAttribute.GetCustomAttributes(System.Reflection.RuntimeModule, Int32, Int32, System.RuntimeType, Boolean, System.Collections.IList, Boolean)
at System.Reflection.CustomAttribute.GetCustomAttributes(System.RuntimeType, System.RuntimeType, Boolean)
at System.RuntimeType.GetCustomAttributes(System.Type, Boolean)
at System.Attribute.GetCustomAttributes(System.Reflection.MemberInfo, System.Type, Boolean)
at System.Attribute.GetCustomAttribute(System.Reflection.MemberInfo, System.Type, Boolean)
at System.ComponentModel.LicenseManager.ValidateInternalRecursive(System.ComponentModel.LicenseContext, System.Type, System.Object, Boolean, System.ComponentModel.License ByRef, System.String ByRef)
at System.ComponentModel.LicenseManager.Validate(System.Type, System.Object)
at Steema.TeeChart.TChart..ctor()
at WindowsFormsApplication1.Form1.InitializeComponent()
at WindowsFormsApplication1.Form1..ctor()
at WindowsFormsApplication1.Program.Main()

[JohnS]

Some more information:
previous builds of the program also generated a TeeChart.xml file in the destination folder besides the TeeChart.dll file.
How can that be, and is that TeeChart.xml file necessary?

[JohnS]

Please tell us what we can do to speed things up.
Do we need to buy a pro-support license??

[Narcís]

Hi JohnS,

No need to buy a Pro-Support subscription. We are investigating the issue here and considering options to offer a quick solution.

[Narcís]

Hi JohnS,

I'm going to send you a test version resolving the issue.

[JohnS]

Hi Narcís,

The TeeChart.dll you sent me is working, so we are up and running again, thanks god!!
What is going to happen now?
I expect that the license issue will be corrected somehow,
so we can use the official version of the TeeChart.dll in future, and thereby not getting trouble with updates etc.?

[Narcís]

Hi JohnS,

You can continue to use the version we have sent you whilst we investigate what may be causing the license-verification problem. If necessary we will make updates available to you in line with new maintenance release versions until a satisfactory solution is found for the issue. We may need to ask you to test/confirm a release-version for us when the time comes.

With thanks.