Need support to move license

[sysadmin pune]

Hi Team,

We are using Techart with the following details.

Customer Number: M1643808
License Number: 16071319

The machine where the application installed is crashed and cannot be recovered. How we can install another instance on the new machine and activate it?

Please advice. And request you to keep me posted at Devendra.Mahajan@cytel.com

Thanks,
Devendra Mahajan
Devendra.Mahajan@cytel.com

[Pep]

Hi Devendra,

ok, in order to reactivate, you just have to download (in the case you don't have) the license file and do the activation again by using the tool we sent.
In any case, I've just sent information to Steema sales department so they can contact with you and resend again the required license information that you need to do the activation.