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Could not Open Install.Log file

Posted: Mon Nov 04, 2013 10:14 am
by 15654539
I'm trying to uninstall a old version of teechart an I get this error:

Could not Open Install.Log file

how can I uninstall it?

Thanks

Re: Could not Open Install.Log file

Posted: Mon Nov 04, 2013 12:32 pm
by 10050769
Hello wakeup,

Seems the file are uninstalled, but seems it doesn't removed from the list of programs, my recommendation is you following next steps:
1.- Go to Control Panel\All Control Panel Items\Programs and Features
2.- Remove from the list of all Programs the TeeChartfor.Net Vxxxx.
3.- Remove the folder where you there was installed TeeChartFor.Net Vxxxx.

If it doesn't works for you, please let me know.

Re: Could not Open Install.Log file

Posted: Mon Nov 04, 2013 3:01 pm
by 15654539
Hi, but how can I do the step 2? I only have the option to uninstall and uninstall doesn't run... It is Windows 2008 server

Thanks

Re: Could not Open Install.Log file

Posted: Tue Nov 05, 2013 10:22 am
by 10050769
Hello wakeup,

Could you please, do uninstall? When you do uninstall should appear a message with a question, where tell you if you want remove the component from the list, you must click to yes. Could you confirm us if it appears for you and can remove the component?

Thanks,

Re: Could not Open Install.Log file

Posted: Tue Nov 05, 2013 10:36 am
by 15654539
The problem is preciselly I cannot do uninstall... At least from control panel...

Re: Could not Open Install.Log file

Posted: Tue Nov 05, 2013 2:49 pm
by 10050769
Hello wakeup,

In this case, try to remove first the folder where you install your old version of TeeChartFor.Net, try again to remove it to list of Control panel\ All Programs.

Could you confirm us, if it work in your end? If it doesn't work, please send the image with steps you do to try to uninstall the TeeChartFor.Net.

Thanks,

Re: Could not Open Install.Log file

Posted: Tue Nov 05, 2013 3:41 pm
by 15654539
In that order it runs.
Thanks a lot!

Re: Could not Open Install.Log file

Posted: Tue Nov 05, 2013 3:54 pm
by 10050769
Hello wakeup,

Thanks for your confirmation.

Thanks,