Installation impossible: TeeChart TeeChartNET2014_4.1.2014.0

[Robert Petermeier]

I am currently trying to install TeeChartNET2014_4.1.2014.05090.exe on my computer (Windows 7 64 Bit), which I downloaded through the website for registered versions. However, I cannot get this to work. This is as a preparation for an upgrade of the Steema TeeChart for .NET for team of 10 developers. The version we have been using until now is Steema TeeChart for .NET 2012 4.1.2012.01310.

The installer used to be a PITA, but now it is completely impossible to use. I used the activation website to activate the software for the installation because of proxy problems, but I just cannot get the installer to download the required files through our proxy. So far I tried

• Direct download => didn’t work. Well, this was to be expected
• Manual proxy configuration without user/password => didn’t work
• Manual proxy configuration with user/password => didn’t work
• A local installation of cntlm, a local proxy that transparently handles NTLM authentication => didn’t work

Nothing has worked so far. Can you provide us with a full download, i.e. one that will not try to download stuff from the internet?

BTW, even when the installation fails the software is registered as installed in Windows. There is a directory but no DLLs, only the help files and a Utils directory. If I try to reinstall, the installer creates another Utils directory within Utils and then cannot find the binaries in that directory until the user manually moves them one level up. The tab order on the installer forms for proxy input is broken, and I have to enter proxy information two times, once for activation and once for product download. This is really bad.

If I cannot get this to work soon, we will start migrating away from TeeChart with our .NET products and use DevExpress’s charting capabilities instead. As we are using DevExpress anyway.

[Marc]

Hello Robert,

Apologies for the inconvenience this has caused. You've come across a situation that we hadn't anticipated in the installer design. We will get on and fix it immediately and put up a new revision as soon as possible. In the meantime to resolve the issue for your immediate requirement we will send you a private email with a link to a file that you can install to your local machine.

Sorry once again for this inconvenience, We will try to get your installation up and working as quickly as possible.

Regards,
Marc Meumann

[kzanev]

Hello,

we also just faced the same problem, is there already a solution for it?

We just acquired more then 10 licenses for our development team. For us it is also big inconvenience to let each developer download the same package, so a full-featured offline installer of the latest .net version will be the perfect solution for us.

Can you please help us to get this work? Thank you in advance!

Regards
Konstantin

[Christopher]

Konstantin

Can you please help us to get this work? Thank you in advance!

Again, apologies for the inconvenience this has caused. I have just sent you a private email with a link to a file that you can install to your local machine.

The next maintenance release will include a full off-line installer which you will be able to use.

[kzanev]

Hello Christopher,

thank you very match for your quick response.

Regards,
Konstantin

[Filodo72]

I have the same problem !!!
I'm trying to install TeeChartNET2014_4.1.2014.05090 but I'm not able to download the required files from website.

Could you please provide me another way to install your product?

Kind Regards
Filippo

[Christopher]

I have the same problem !!!

Could you please provide me another way to install your product?

Again, apologies for the inconvenience this has caused. I have just sent you a private email with a link to a file that you can install to your local machine.

The next maintenance release will include a full off-line installer which you will be able to use.

[biotronik]

It seems, I have the same problem.
(TeeChartNET2014_4.1.2014)

Is there a new version available ?

[Christopher]

It seems, I have the same problem.
(TeeChartNET2014_4.1.2014)

Is there a new version available ?

Again, apologies for the inconvenience this has caused. I have just sent you a private email with a link to a file that you can install to your local machine.

The next maintenance release will include a full off-line installer which you will be able to use, and will become available within the next ten working days.

[Matis]

I've got the same problem. Could you please send me an offline installer for the current version?

[Christopher]

I've got the same problem. Could you please send me an offline installer for the current version?

Of course we can, but we would prefer not to make the link public. Would you please be so kind as to email info@steema.com and ask for the link? They will be very happy to oblige.