TeeChart .cab files are not installing and executing

[8355]

Hi Team,

I've taken latest TeeChart(TeeChart2023_0_2_23_ActiveX3264.exe) and used the TeeChart202364.cab file in my web application.
While accessing my application TeeChart202364.cab files are not installing on edge browser,Enabled activeX controls and trusted site with internet options from edge browser,But still i couldn't find installing cabinet file on the client machine.

Can you please look into it and let me know if you are able to install and execute TeeChart202364.cab files?

Thanks!
Srikanth Ananthoju

[8355]

Attached screenshot of .cab files not installing

[Pep]

Hello,

thans for your advise.
Just let you know that we've been able to reproduce the problem here and that we're trying to find a solution.
We'll update you with the fix as soon as possible.

Thanks.

[Pep]

Hello,
we've been reviewing the problem and as fas as we know only internet explorer is giving support to install activex controls.
We've not been able to make it work with the latest Edge version.

[8355]

Hi Team,

So this means,TeeChart cab files will not be working with edge browser?

Is there a way to make it working?This will be blocker for our functionality where this was working earlier with 2021 version.

I will provide you some inputs, may be you can looking in to it.

• Enable the Edge browser in the IE compatibility mode and verify from your end to address the issue in 2023 version.
  TeeChart Pro 2021 version works with latest edge browser in IE compatability mode but TeeChart 2023 doesn't works

Will be waiting for your update.

Thanks!
Srikanth Ananthoju

[Pep]

Sure Srikanth,

if you can help me and share the way you're using in order to change IE compatibility mode in the latest Edge version would be perfect so I can then compare what ist he difference between both versions.

Thanks

[8355]

Hi Pep,

Please follow below steps to render teechart 2021 cabinet files on the latest edge browser.

Make sure Windows updates are latest available on your environment.

Open Edge Browser and Go to Settings and click on it
Select Default browser and under Internet Explorer compatibility,Change "Allow sites to be reloaded in Internet Explorer mode (IE mode)" from Default to Allow
Internet Explorer mode pages(Add)
Reload Edge Browser with application URL
Right Click on Header Tab of Edge Browser and select “Reload Tab in Explorer Mode”
Click on the IE logo in the URL header
Open the page in compatibility view , enable radio button
Open the page in IE mode next Time , enable radio button

Go to Control Panel\Network and Internet\Internet Options
Under Security Tab,select Internet and click on Custom level
Go to Active controls and plug-ins
Allow ActiveX Fitering- Enable-ON
Download signed ActiveX controls- Enable-ON
Download unsigned ActiveX controls- Enable-ON
Run ActiveX controls and Plugins- Enable-ON

If you have any challenges,let me know we can get on a call to resolve it.

Thanks!
Srikanth Ananthoju
Thanks!
Srikanth Ananthoju

[Pep]

Hello Srikanth,
thanks for all the explanation. Now I've been able to reproduce the problem here.
For the moment still not found what is the cause that makes to not work the latest version and only in the 64bit version.
We continue looking at it. Will back to you asap (hope) with a solution.

Best regards!

[8355]

Hi Pep,

Do you have any updates on this issue?

If we want to use TeeChart Pro 2021 version, what will be support end date as we have issues with latest version 2023 working in edge browser?

1.If support is provided for 2021 version, can you fix for https issue and provide a maintenance patch for 2021 version as mentioned in the below url?
https://www.steema.com/support/viewtopi ... =1&t=17811

2.Regarding 2023 support for edge browser,can you also create new cabinet file which includes TeeChart2023.ocx but not TeeChart202364.ocx and update the setup information file references file and share with me.

Thanks!
Srikanth Ananthoju

[Pep]

Hi Srikanth,

Do you have any updates on this issue?

Not for 64bit version, but noticed that 32bits is working fine.

If we want to use TeeChart Pro 2021 version, what will be support end date as we have issues with latest version 2023 working in edge browser?

We will attempt to resolve any issue that didn't exist in the 2021 version but that may exist in the 2023 version. We feel though, that as the underlying structure is unchanged between versions, that there is a possibility that your implementation of the 2021 version is in 32 bit more. It appears that way from the inf file. In that case the 2023 version will behave in the same way.
End-of-life doesn't exist as such for any product that has continuity.
Our goal is to have the 2023 version working at least as the 2021 version was.

1.If support is provided for 2021 version, can you fix for https issue and provide a maintenance patch for 2021 version as mentioned in the below url?
https://www.steema.com/support/viewtopi ... =1&t=17811

I'm afraid we cannot apply this fix to the 2021 version as some other source changes have been introduced since this version and it's not possible to just apply this one.

2.Regarding 2023 support for edge browser,can you also create new cabinet file which includes TeeChart2023.ocx but not TeeChart202364.ocx and update the setup information file references file and share with me.

Sure , note that the latest installer already includes the TeeChart ActiveX 32bits cab file under :
"..\TeeChart Pro v2023 ActiveX\Cab files\TeeChart2023.cab"
As I commented, this cab file (the one that uses 32bits version) is working fine at my end here on edge. Not sure if this is relevant to you.
Please, check it and let me know if it works fine to you.

Thanks